Industry

Government & public sector

DMS, citizen portals and grievance tracking for departments where an audit failure is a public problem.

Netgen IT Solutions has built citizen-facing platforms for Himachal Pradesh government departments, including a portal that screened health data across roughly a crore residents — see our COVID-19 case study. We build for departments where an audit failure or an outage is a public problem, not an inconvenience.

What we build

  • Digital case-management systems for workflows, records and approvals
  • Complaints and grievance portals, with public tracking
  • WhatsApp-based citizen support and automation
  • e-governance portals and departmental websites
  • Security and compliance work built around citizen data specifically

Empanelment & track record

We’re empaneled with the HP State Electronics Development Corporation (HPSEDC) and have delivered 12+ IT projects for Himachal Pradesh government departments and agencies, including the Departments of Health, Information Technology, Tourism and Rural Development, Governor House Shimla, and a dozen more state departments and agencies. Hosting, monitoring and patching on these systems run through our cloud hosting & AMC service, and citizen data is secured through the same cyber & network security work we run for healthcare clients.

Who we've built this for

Government & public sector clients

Related work

Where we've done this

Government & public sector

COVID-19 population screening

One portal to examine and capture health data across roughly a crore residents.

1.2 Cr Citizen records screened

  • Government
  • Public health
  • Web app
Read the case study →

FAQ

Frequently asked questions

What's the empanelment or tender process to work with you?
We’re already empaneled with HPSEDC, so for HP state departments that step is done. For a specific tender, tell us the department and deadline and we’ll tell you quickly if we’re a fit.
How do you handle citizen data security?
Encryption in transit and at rest, access controls tied to role, and monitoring built around what the system actually holds — the same standard we apply to the platform behind our COVID-19 case study.
Can you take over an existing departmental system?
Yes — we review what’s live now, including any audit or compliance gaps, and scope the rest against that rather than a rebuild by default.
Do you provide support after a government project goes live?
Yes — an annual maintenance contract with defined uptime targets and 24/7 monitoring, the same model behind our HPSEDC-empaneled work.

Running a tender or empanelment process?

Tell us the department and the deadline. We're already empaneled with HPSEDC — we'll tell you fast if we're a fit.

Talk to us about your tender

Peak performance
& connectivity

31.0785°N 77.1800°E — Kasumpti, Shimla — 2,205 m